PIING
Piing journal
Inside the
store visit.
How customers are recognised, how their information is used, and what connects the store to the rest of the business.
Introducing Piing: beyond the transaction
Recognise the customer, understand what matters and give them a reason to return. Meet Piing, Piing: Intelligence, Piing: Alerts and Retail ID, then choose a starting point.
How a store visit reaches your connected tools
What a check-in contains, which systems receive it, and why reading a loyalty balance is different from awarding points.
Example write threshold: 80%. You choose the fields and the confidence required.
From order history to a useful customer profile
How Piing: Intelligence analyses selected Shopify data, checks confidence and writes the fields you choose back to the customer.
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PiingRecognise the store visit
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IntelligenceUnderstand the customer
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AlertsSpeak on the storefront
How Piing, Intelligence and Alerts work together
The store visit, the customer profile and the storefront feed: three different jobs, and where each app fits.
Design a Wallet pass customers can actually use
What belongs on the front, which fields earn their place, and how to make a membership feel like your brand without fighting the Wallet layout.
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10:42 · SohoAmara checks in
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22 hours later£184 online order
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Within the chosen windowLinked to the same customer’s visit
Your first store-recognition pilot: what to test
A practical rehearsal for the pass, the staff view and the visit record. Start small, test the awkward cases and decide what success means before rollout.
A supported NFC reader is one recognition route. Its top layer can be customised with your retailer logo. QR scanning can be the starting point.
Why use a Piing Wallet pass rather than your loyalty vendor’s
Their pass updates at the till, then goes quiet. A Piing pass keeps the loyalty programme and shows up for the visit: your brand, a check-in and a reason to return.