PIING
Troubleshooting and FAQs
Fixes for common issues and answers to frequent questions.
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Setup
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FAQ
Questions or hardware orders: contact@piing.io
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- Frequently asked questions Quick answers about Piing recognition, Wallet passes, loyalty, readers, data boundaries and Piing: Intelligence.
- Setup status flags What each setup step and status means in the Piing setup wizard, and why a step may still show as not done even after you have made a change.
- Taps not registering Step-by-step checks when an NFC tap does not show up as a check-in, covering the reader, store mapping, the deduplication window, and demo versus live mode.
- Passes not installing What to check when a customer cannot add a wallet pass to Apple Wallet or Google Wallet, covering the pass design, issuing, the claim link, and the device.
- Intelligence not running Why a Piing: Intelligence run produces no profiles, covering the analysis allowance, eligible customers, preview selection, field configuration and run status.
- Contact support How to reach the Piing team, what to include so we can help quickly, and where to look first for security, privacy, and billing questions.