PIING
Piing · Wallet passes & recognition
Your membership.
With them, every day.
Give customers a Wallet pass or physical NFC card. A tap or QR scan checks them in, makes their profile ready for your team and connects the visit to Shopify.
One membership. Three ways to carry it.
Apple Wallet, Google Wallet and physical cards.
On their iPhone.
Points, tier or store credit, ready in Wallet. Scan the pass QR when they arrive.
On their Android.
The same membership, made for Google Wallet. One QR scan connects the visit.
In their hand.
Matte metal or plastic. Tap a Piing reader or scan a printed QR. One customer, recognised.
Add it online.
Use it in store.
Customers save their pass from your Shopify store or customer account. Share a pass link after purchase, in an email or with a QR code.
No separate app for customers to download. Their membership is ready when they arrive.
Good to see you, Sofia.
Keep your membership with you.
At the door. At the till.
Choose what fits your store.
Scan a Wallet pass at a kiosk or in Shopify POS. Tap a physical NFC card on a Piing reader. Or let customers scan a sign with their own phone.
A welcome at the door.
Hold the Wallet QR code to the tablet camera. The kiosk recognises the member and welcomes them in your brand.
- The visit is recorded at this store.
- Staff can open the checked-in customer.
Apple Wallet NFC needs merchant approval and compatible hardware. Printed-sign check-in asks first-time visitors to confirm their account email; recognised returning devices can check in directly.
The staff view · Piing in Shopify POS
From check-in to a better conversation.
Their membership, points and past orders are ready in Shopify POS. Give the team context for the conversation, then add the customer to the sale. Every visit is recorded, even without a purchase.
Every visit counts.
A sale isn’t required.
VIP · Gold Member since March 2022
Sofia Smith
Checked in at 12:04 Wallet pass · Soho
- Visits
- 14
- Points
- 2,480
- Store credit
- £32.00
Staff note
Prefers a relaxed fit. Usually chooses a medium.
Previous visit12 days ago
Lifetime spend Configured customer field£1,284
Data and connections
Fields depend on your connections: points from your loyalty programme, credit from Shopify and spend from a configured customer metafield. Inferred preferences come from Piing: Intelligence fields you enable in Piing POS. This illustration doesn’t change a real customer or sale.
The visit ends.
The connection stays.
Record the visit in Shopify, reward it through your loyalty programme and send the right event to Klaviyo, with or without a purchase.
Sofia Smith
- Store
- Soho
- Last visit
- Today, 12:04
Two possible outcomes.
Each can start a different flow.
A purchase follows.
A qualifying order within your attribution window.
- Event
- Purchase event
- Your flow
- Post-purchase care
No purchase follows.
No qualifying order after your chosen no-purchase window.
- Event
- No-purchase event
- Your flow
- A helpful follow-up
Your reward rules apply. Klaviyo controls who receives a message and when.
A useful update.
A reason to return.
A first visit. A saved item back in stock. A familiar face returning. Choose the events and write the message for the pass they already carry.
Choose a message example.
Sofia makes her first recorded Morrow visit, at Soho.
A saved item becomes available again.
Sofia records her tenth visit.
Your wording. Your trigger. Your pass.
Shown in Apple Wallet. Delivery follows Apple or Google Wallet settings and customer permissions.
Your brand.
In every detail.
Your logo, artwork and colours. Choose the membership fields your customers see, then preview the result.
- Logo
- Colours
- Artwork
- Fields
Make it personal.
- Points
- 2,480
- Member
- Sofia Smith
- Tier
- Gold
Choose the details each member sees.
Connect loyalty points, a membership tier or Shopify store credit. Your existing systems stay in control of the balances.
THE CONNECTED STACK
Keep the systems
that already work.
Your customer record, loyalty programme and CRM stay where they are. Piing adds the visit, so they can work together in store.
Shopify keeps the customer record
Add the store, time and visit to the existing customer record. Use selected fields in Shopify POS, segments and Flow.
Your loyalty provider keeps the balance
Bring points, tiers and rewards into the pass and staff view. Enable supported visit rewards separately. Connecting a balance does not switch on rewards.
Your CRM decides what happens next
Send selected visit events to Klaviyo, Ometria or Attentive. Your flows keep control of consent, timing and the message.
Saved products give the team context
Bring Swym wishlists into the staff conversation. Offer the customer’s Piing pass in your Fuego app through the Partner API.
Beyond Shopify? Connect agreed customer data and visit events with Retail ID or signed webhooks.
GETTING STARTED
Start with the membership.
Begin with Wallet passes, online or in store. Add locations and recognition when you need them.
Choose your membership
Use Shopify store credit, tiers or simple membership, or connect a supported loyalty programme.
Design and distribute
Create a pass in your brand. Share it through supported account, storefront and post-purchase placements.
Bring in the store
Add locations and a QR or compatible tap route. Rehearse the customer and staff experience.
Piing pricing · USD
One plan. No pass limits.
Unlimited Wallet passes. Start online-only or with your first store.
Zero or one physical store
Billed monthly through Shopify.
- Apple & Google Wallet
- Unlimited passes
- Check-ins & staff
- Unlimited
14-day platform trial
Billing & stores
Additional stores use graduated rates. Multiple kiosks in one store do not add another store subscription. Hardware is separate.
Read the billing guidePlatform: $199 USD / month. Billed monthly through Shopify.
GOOD TO KNOW
A few practical answers.
The details that help you decide whether this is the right fit.
Do customers need another app?
No. The membership lives in Apple or Google Wallet. Physical cards can identify the same customer.
Do I need to replace my loyalty provider?
No. Connected loyalty and commerce systems remain the source for balances and rewards. Piing brings selected context into the pass and store visit.
Is hardware required?
No. QR recognition can start with a tablet or printed sign. A Piing Tap Box is optional. Apple Wallet NFC needs merchant approval and compatible hardware.
Can an online-only brand use Piing?
Yes. Begin with Wallet passes without configuring a physical check-in. Add locations when you need them.