.public-content{max-width:860px;margin:48px auto;padding:0 24px 64px;color:#242424;font:16px/1.65 Geist,Arial,sans-serif}.public-content h1,.public-content h2{font-family:"Instrument Serif",Georgia,serif;font-weight:400;line-height:1.15}.public-content h1{font-size:42px}.public-content h2{font-size:32px;margin-top:48px}.public-content h3{font-size:20px;margin-top:32px}.public-content a{color:inherit;text-underline-offset:4px}.public-content table{border-collapse:collapse;display:block;overflow-x:auto}.public-content td,.public-content th{padding:12px;border:1px solid #ddd}.public-content dt{font-weight:600}.public-content dd{margin:0 0 16px}.public-content nav{margin-top:48px;border-top:1px solid #ddd;padding-top:24px}.public-content-brand{font-weight:600;text-decoration:none}.public-content ul{padding-left:24px}@media(max-width:600px){.public-content{margin:24px auto;font-size:15px}.public-content h1{font-size:34px}.public-content h2{font-size:28px}}PIING

Reading Wallet passes and cardsSend a test push

Wallet passes and cards

In this guide

Where to send from
Choose the test type
Confirm it was delivered
If the test does not arrive
A good test routine
Next steps

Search or browse documentation

Wallet passes and cards 7 / 8

Send a test push

How to choose a real customer, send an instant Wallet test or run a real visit trigger, and read the per-channel result.

Before enabling a trigger at scale, send a real test to a chosen customer. Piing reports Apple Wallet, Google Wallet, and optional OneSignal separately, so a successful channel is never inferred from a generic green banner.

Where to send from

Open Notifications, then Send a test notification. The recipient picker starts with recent pass holders. Search by customer name or email to find somebody else; customers without a pass are labelled before you send.

Choose the test type

There are three current choices:

Test message. Sends immediately through every available customer channel and reports Apple Wallet, Google Wallet, and web push as Sent, Failed, or Skipped.
Welcome trigger. Runs the real first_visit trigger for the chosen customer. It queues only if an enabled trigger matches.
Milestone trigger. Runs the real milestone_visit trigger with a test visit count of ten. It also queues only if an enabled trigger matches.

A recipient is required. There is no anonymous or blank-recipient send.

Confirm it was delivered

An instant test renders the per-channel result directly beneath the form. Trigger tests report how many notifications were queued; their final status appears under Recent deliveries, usually within a minute. The delivery table is a recent troubleshooting view, not a permanent audit log.

If the test does not arrive

Confirm the recipient badge shows Apple Wallet, Google Wallet, or both. A customer without a pass can only receive the instant test if OneSignal is configured and that customer has a matching subscription.
For a trigger test, confirm an enabled trigger matches the event. Zero matches means nothing is queued.
Check today's Wallet message allowance. A customer-visible message over the limit is held and logged with its reason.
Read the individual channel detail. One platform can fail while another succeeds.
If the pass itself is stale, save the current design to repaint installed passes, then test again.

A good test routine

When you set up a new trigger or template, send one test to yourself first, confirm it appears as expected on the pass or lock screen, then send a second to a willing customer or colleague before switching the trigger on for everyone.

Next steps

Setting up the rules behind these messages? See Push notifications.
Managing who holds a pass? See Issue and manage passes.
A delivery keeps failing and the error is not clear? Contact us.

Related guides

Was this guide helpful?

Next guide in Wallet passes and cards

Claim links and QR codes

Publish a pass, choose the reusable public route for campaigns and signage, and understand the short-lived customer install handoff Piing creates behind it.

Still need a hand? Contact us